VegasPlus Casino Review 2024

VegasPlus Casino is a relatively small international casino that has brought gambling thrill for its players for about five years since its launching in 2019 VegasPlus Casino does not seem to have a clear desire for expansion – the casino occupies its cosy niche and apparently feels comfortable in this space. Keep in mind that the casino sets huge wagering requirements for bonuses – namely 120x, which is about x3 more than average on the market – so at this point, the bonus system does not look generous at all. Speaking more of payments, the withdrawals are fast, the depositing means are flexible and Bitcoin is an option, so it’s just okay. The mobile optimization is fine too, but nothing special to admit – things just do not disappoint and work correctly from all platforms as intended.

Sites like VegasPlus Casino

FreshBet Casino

155% up to £500

• Minimum deposit: £30
• Maximum cashout: Unlimited
• Wagering requirements: 40x (bonus + deposit) (restrictions apply)
• Maximum bet: £5

Play Now

SlotsNBets Casino

200% up to £1,000

• Minimum deposit: £25
• Maximum cashout: 15x deposit value
• Wagering requirements: 50x bonus (restrictions apply)
• Maximum bet: £5 or 29% of the corresponding deposit (lower value applies)

Play Now

Anonym Bet Casino

250% up to £1,000

• Minimum deposit: £25
• Maximum cashout: 15x deposit value
• Wagering requirements: 45x bonus (restrictions apply)
• Maximum bet: £5 or 29% of the corresponding deposit (lower value applies)

Play Now

GoldenBet Casino

100% up to £500

• Minimum deposit: £20
• Maximum cashout: £15,000 or 50x bonus value (lower value applies)
• Wagering requirements: 35x (bonus + deposit) (restrictions apply)
• Maximum bet: £5

Play Now

Seven Casino

200% up to £250

• Minimum deposit: £50, Maximum cashout: Unlimited
• Wagering requirements: 10x bonus (restrictions apply)
• Maximum bet: £2

Play Now

NonStop Casino

400% up to £3,000

• Minimum deposit: £25, Maximum cashout: Unlimited
• Wagering requirements: 45x bonus (restrictions apply)
• Maximum bet: £5 or 29% of the corresponding deposit (lower value applies)

Play Now

Non-GamStop Casino

150% up to £500

• Minimum deposit: £25, Maximum cashout: Unlimited
• Wagering requirements: 45x bonus (restrictions apply)
• Maximum bet: £5

Play Now

MyStake Casino

170% up to £1,000

• Minimum deposit: £20, Maximum cashout: Unlimited, Only for deposit via: Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Ripple, Dash, monero, Stellar
• Wagering requirements: 30x (bonus + deposit) (restrictions apply)
• Maximum bet: £5

Play Now

Magic Win Casino

400% up to £2,000 and 100 extra spins

• Minimum deposit: £20, Maximum cashout: Unlimited
• Wagering requirements: 50x bonus (restrictions apply)
• Maximum bet: 19% of starting bonus value

Play Now

Winstler Casino

300% up to £500

• Minimum deposit: £50, Maximum cashout: Unlimited
• Wagering requirements: 45x (bonus + deposit) (restrictions apply)
• Maximum bet: £2

Play Now

Pros & Cons of VegasPlus Casino

Discover the advantages and disadvantages of playing at VegasPlus Casino to make an informed decision about your gaming experience.

Who will this VegasPlus Casino review be useful for?

This guide is a complete tool which allows you smooth and comfortable navigation through the world of online gambling nowadays, in particular within the digital walls of VegasPlus Casino which stands today as a leader of its segment and should be considered to understand what are the newest vibes in this constantly evolving field. Thus, if you are interested in casino gaming, sports betting or another form of thrilling activities, here we go with our review.

VegasPlus Casino Review

Nestled amidst the dazzling lights of the virtual Vegas landscape, VegasPlus casino beckons with a plethora of tantalizing offers that elevate the gaming experience. From the moment you step through its digital doors, the allure of its welcome package, brimming with not one but two captivating bonuses, sets the stage for a thrilling adventure.

As a new player, you’ll have the opportunity to claim free spins to indulge in the captivating world of popular slots, simply by verifying your account after making your initial deposit. But the rewards don’t stop there – each subsequent deposit you make will unlock an additional bonus, ensuring a continuous stream of excitement.

The perks of being a VegasPlus casino member extend far beyond the welcome package. Earn cashback bonuses and secure tickets for the weekly raffle, showcasing the casino’s dedication to rewarding its loyal patrons. And for those seeking to elevate their status, the six-tier program offers a path to升级, unlocking a myriad of exclusive benefits at each new level – from free spins on the latest games to birthday bonuses and higher withdrawal limits.

The gaming options at VegasPlus casino are nothing short of impressive. Boasting a vast collection of 330 thrilling slots from top software providers such as Playson, Yggdrasil, and Wazdan, the casino caters to every taste. For those seeking life-altering payouts, the jackpot section beckons with big-money slots from Betsoft, including the likes of Mega Glam Life and Good Girl Bad Girl.

But the excitement doesn’t stop at the slot reels. The VegasPlus live casino invites you to experience the thrill of live roulette, blackjack, and baccarat, all powered by the skilled hands of real dealers from Lucky Streak and Vivo Gaming. And for those craving a more diverse gaming experience, the in-house table game selection includes the likes of craps, keno, and a plethora of poker and video poker variations.

Regardless of your gaming preference, VegasPlus casino ensures a fair and seamless experience, with all slots independently tested for fairness. The casino’s dedication to providing a premier gaming experience is further exemplified by its compatibility across desktop, tablet, and mobile platforms, allowing you to indulge in the excitement from wherever you may be.

VegasPlus Casino Overview with Key Information

VegasPlus Casino Bonuses & Offers

The bonuses and promotions at VegasPlus Casino are what really make it stand out as a premier online gambling destination. From generous welcome packages to ongoing rewards and perks, there’s something for players of all experience levels.

• Welcome Bonus. New players at VegasPlus Casino can claim a welcome bonus package worth up to €750 plus 50 free spins. This is split across your first two deposits – a 100% match bonus up to €250 on your initial deposit, and a 50% match bonus up to €500 on your second deposit. These bonuses provide a great boost to your bankroll and allow you to explore the vast selection of slots and table games on offer.
• No Deposit Bonus. VegasPlus Casino also offers a no deposit bonus in the form of 20 free spins. All you need to do is sign up and verify your account to receive these free spins, which can be used on a selected slot game. This is a great way for new players to get a feel for the casino without risking any of their own funds.
• Cashback Bonus. As a VegasPlus Casino player, you’ll be eligible for a weekly cashback bonus. This bonus provides you with a percentage of your previous week’s net losses, giving you a chance to recoup some of your spending and continue your gaming journey.
• Reload Bonus. VegasPlus Casino does not currently offer a dedicated reload bonus. However, the casino does provide regular deposit-based bonuses and promotions to keep things fresh and exciting for existing players.
• VIP & Loyalty Program. One of the standout features of VegasPlus Casino is its extensive VIP and loyalty program. Players can progress through six tiers, from Bronze to Red Diamond, earning increasingly valuable perks and rewards such as free spins, birthday bonuses, and higher withdrawal limits. Overall, the bonuses and promotions at VegasPlus Casino are designed to provide players with exceptional value and ongoing incentives to keep coming back. Whether you’re a new player or a seasoned high-roller, there’s something here to suit your gaming preferences and budget.

VegasPlus Casino Games & Slots

VegasPlus Casino boasts an impressive array of over 800 games, ensuring that players of all tastes and preferences will find something to suit their gaming needs. The casino has partnered with some of the industry’s leading software providers, including Betsoft, Yggdrasil, Wazdan, and Playson, to deliver a truly diverse and engaging gaming experience. Whether you’re in the mood for the thrill of slot machines, the strategic depth of table games, or the immersive atmosphere of live dealer offerings, VegasPlus Casino has you covered. The casino’s game library is regularly updated with the latest releases, ensuring that players have access to the hottest new titles as soon as they hit the market.

• Slots. Slot enthusiasts will be delighted by the extensive collection of online slots available at VegasPlus Casino. From classic 3-reel games to feature-packed video slots, the casino’s portfolio caters to a wide range of preferences. Players can spin the reels on popular titles like Starburst, Book of Dead, and Mega Glam Life, or explore lesser-known gems from up-and-coming developers. With engaging themes, innovative mechanics, and the chance to win life-changing jackpots, the slot selection at VegasPlus Casino is sure to keep players entertained for hours on end.
• Table Games. In addition to its impressive slot offering, VegasPlus Casino also features a comprehensive selection of classic table games. Players can indulge in the timeless allure of American and European Roulette, as well as a variety of Blackjack variants, including Blackjack Classic and Blackjack Professional Series. For those seeking a more strategic gaming experience, the casino offers a range of poker and video poker options, such as Oasis Poker, Red Dog, and Jacks or Better.
• Live Dealer Games. For an authentic, immersive casino experience, VegasPlus Casino’s live dealer games are the perfect choice. Powered by leading providers like Lucky Streak and Vivo Gaming, the live dealer collection allows players to interact with professional dealers in real-time, creating a thrilling and sociable gaming atmosphere. Players can enjoy live versions of classic table games, including Roulette, Blackjack, and Baccarat, as well as unique live game show-style offerings. With its diverse and well-curated game selection, VegasPlus Casino offers an unparalleled online gaming experience that caters to players of all tastes and preferences. Whether you’re a slots enthusiast, a table game aficionado, or a live dealer devotee, this casino has something to keep you entertained for hours on end.

VegasPlus Casino Live

At the heart of VegasPlus Casino’s gaming experience lies its impressive live dealer offering. Powered by industry-leading providers such as Lucky Streak and Vivo Gaming, the live casino section transports players to the vibrant atmosphere of a real-world casino, complete with professional dealers and an immersive gaming environment. The selection of live dealer games at VegasPlus Casino is truly comprehensive, catering to a wide range of player preferences and skill levels. Roulette enthusiasts can choose from European and American Roulette variants, each offering the thrill of watching the wheel spin and the ball land on the winning number. For those who prefer the strategic depth of card games, the live casino features an array of Blackjack tables, including Classic Blackjack and Blackjack Professional Series, where players can go head-to-head with the dealer in real-time.

In addition to these timeless table game classics, VegasPlus Casino also presents a captivating selection of live Baccarat tables. With its easy-to-understand rules and fast-paced gameplay, Baccarat has long been a favorite among high-stakes gamblers and casual players alike. At VegasPlus, players can experience the elegant charm of this game, complete with the elegant ambiance and attentive service of a high-end land-based casino.

For players seeking a more interactive and immersive gaming experience, the live casino at VegasPlus offers a range of unique game show-style offerings. These innovative live dealer games, such as Dream Catcher and Monopoly Live, blend the excitement of traditional table games with the production value and entertainment of a television game show, creating an unforgettable and engaging gaming experience. Throughout the live casino, players can expect the highest standards of professionalism and customer service. Skilled and courteous dealers guide participants through each game, ensuring a seamless and enjoyable experience. The live streams are optimized for smooth, high-quality playback on a variety of devices, allowing players to enjoy the thrills of a live casino from the comfort of their own homes or on the go. Whether you’re a seasoned high-roller or a newcomer to the world of live dealer games, VegasPlus Casino’s live casino offering is sure to impress. With its diverse selection of games, top-notch production values, and commitment to player satisfaction, this online casino delivers an unparalleled live gaming experience that rivals even the most prestigious land-based establishments.

VegasPlus Casino Betting Section

VegasPlus Casino does not currently offer a dedicated sports betting section. The casino is focused entirely on providing an exceptional online gambling experience through its extensive collection of casino games, slots, and live dealer offerings. While some online gambling platforms choose to diversify their product offerings by incorporating sportsbook features, VegasPlus has made the strategic decision to concentrate its efforts on delivering a world-class casino experience. This allows the casino to devote its resources to curating a diverse and engaging game library, developing innovative promotions and bonuses, and ensuring a smooth and secure playing environment for its customers.

It’s worth noting that the absence of a sports betting section does not detract from the overall value proposition of VegasPlus Casino. The casino’s commitment to excellence in its core casino products is evident in the quality of its games, the generosity of its bonuses, and the professionalism of its customer support team. Players who visit VegasPlus can rest assured that they will find a thrilling and rewarding online gambling experience, even without the added option of sports betting.

Deposit and Withdrawal Methods at VegasPlus Casino

At VegasPlus Casino, players have access to a wide range of secure and convenient payment methods for both deposits and withdrawals. The casino is committed to providing a seamless banking experience, ensuring that players can manage their funds with ease and confidence.

1. Deposit Methods. VegasPlus Casino accepts a variety of popular payment options, including credit/debit cards, e-wallets, and cryptocurrencies. Players can make deposits using Visa, Mastercard, Neteller, Skrill, EcoPayz, and Bitcoin, among others. The minimum deposit amount is €10, allowing players to get started with their gaming experience with a relatively low financial commitment.
2. Withdrawal Methods. When it comes to withdrawals, VegasPlus Casino offers a similar range of options, including Neteller, EcoPayz, Skrill, and Bank Transfer. The minimum withdrawal amount is set at €300, which is slightly higher than the minimum deposit requirement. Players should note that withdrawal times may vary depending on the selected payment method, with e-wallets typically processing withdrawals within 48 hours, while bank transfers may take up to 5 working days.
3. Withdrawal Limits. VegasPlus Casino has established withdrawal limits to ensure the responsible management of player funds. The casino allows a maximum withdrawal of €1,500 per week, which should be sufficient for the majority of players. It’s important to note that these limits may be subject to change and may also vary based on the player’s VIP status or other factors.
4. Fees and Charges. VegasPlus Casino does not impose any fees for deposits or withdrawals, making the banking process more cost-effective for players. However, it’s essential to check with the casino’s customer support team or review the terms and conditions, as some payment providers may charge their own processing fees, which could impact the overall transaction. By providing a diverse range of payment methods, reasonable deposit and withdrawal limits, and a commitment to transparent and fee-free transactions, VegasPlus Casino ensures that players can manage their finances with ease and confidence. This attention to banking details is a testament to the casino’s dedication to delivering a seamless and secure overall gaming experience.

Payout Rates

VegasPlus Casino offers competitive payout rates, with Return to Player (RTP) percentages varying across its diverse range of games. While specific RTP figures for individual games are not readily available, players can generally expect industry-standard RTP rates for online casinos, typically ranging from 95% to 98% for slots and around 97% for table games like blackjack and roulette.

Wagering requirements play a crucial role in determining the overall payout rates for bonuses and promotions. At VegasPlus Casino, the welcome bonus carries a wagering requirement of 120x, which may seem high compared to some other online casinos. However, it’s essential to note that the wagering requirements can vary depending on the specific bonus or promotion offered.

Players should carefully review the terms and conditions associated with each bonus to understand the wagering requirements and any other restrictions that may apply. By meeting these requirements, players can maximize their chances of converting bonus funds into withdrawable winnings and enjoy a rewarding gaming experience at VegasPlus Casino.

VegasPlus Casino Login & Registration

Sign-up Process and further stuff in VegasPlus Casino’s Website is not hard. Do like we do here, man.

• Registration. To register at VegasPlus Casino, simply click on the “Sign Up” or “Register” button on the casino’s website. You’ll need to provide basic personal information such as your name, email address, date of birth, and contact details. Additionally, you may be required to verify your identity by providing documents such as a government-issued ID, passport, or utility bill.

• Logging In. Once you’ve successfully registered, you can log into your personal account by visiting the VegasPlus Casino website and clicking on the “Log In” button. Enter your username or email address and password to access your account.

• Making a Deposit. To make a deposit, navigate to the cashier or banking section of the casino’s website after logging in. Choose your preferred payment method from the available options, such as credit/debit cards, e-wallets, or cryptocurrencies. Enter the desired deposit amount and follow the on-screen instructions to complete the transaction. Deposits are typically processed instantly, allowing you to start playing your favorite games right away.

• Withdrawing Money. To withdraw funds from your VegasPlus Casino account, go to the cashier or banking section and select the withdrawal option. Choose your preferred withdrawal method and enter the amount you wish to cash out. Follow the prompts to complete the withdrawal request. Withdrawal processing times may vary depending on the chosen payment method, with e-wallets typically offering faster withdrawals compared to bank transfers.

• How to Play. Once you’ve logged into your account and made a deposit, you can start playing your favorite casino games. Browse through the game categories, such as slots, table games, or live dealer games, and select the title you’d like to play. Click on the game icon to launch it in your web browser and start placing bets. Adjust your bet size, spin the reels, or place your bets at the tables to enjoy the thrilling casino experience at VegasPlus.

VegasPlus Casino App & Mobile Accessibility

VegasPlus Casino offers a mobile-friendly website that provides players with convenient access to their favorite games on the go. Here’s a detailed look at the mobile version of the casino, including its usability, account creation process, desktop, and mobile interface verdicts, as well as an app preview. The Usability Pros and Cons of VegasPlus Casino Moblie Gambling are as follows.

Pros:

• Intuitive design: The mobile website features a user-friendly interface with easy navigation, allowing players to find their preferred games quickly.
• Responsive layout: The site adapts seamlessly to various screen sizes, ensuring a consistent and enjoyable gaming experience across different devices.
• Game variety: Players have access to a wide range of casino games, including slots, table games, and live dealer offerings, all optimized for mobile play.
• Convenient banking: Deposits and withdrawals can be made directly from the mobile site, providing players with hassle-free banking options on the move.

Cons:

• Limited screen space: While the mobile interface is well-designed, the smaller screen size of mobile devices may result in slightly cramped gameplay, especially for complex table games.
• Connectivity issues: Players may experience occasional connectivity issues, particularly when playing on mobile networks with weak signals.

1. How to Create an Account. Creating an account on the VegasPlus mobile site is straightforward. Simply visit the casino’s website using your mobile browser and click on the “Sign Up” or “Register” button. Follow the on-screen instructions to provide the required information and complete the registration process. Once your account is verified, you can log in and start playing.
2. Desktop Interface Verdict. VegasPlus Casino’s desktop interface offers a seamless gaming experience with its sleek design, easy navigation, and extensive game selection. Players can enjoy immersive gameplay on larger screens, taking full advantage of the casino’s features and promotions.
3. Mobile Interface Verdict. The mobile interface of VegasPlus Casino provides convenient access to a diverse range of casino games, making it ideal for players who prefer gaming on their smartphones or tablets. While the smaller screen size may pose some limitations, the overall usability and functionality of the mobile site are commendable.
4. App Preview. VegasPlus Casino does not currently offer a dedicated mobile app. However, the mobile version of the website delivers a comparable experience, allowing players to enjoy their favorite games anytime, anywhere, without the need for additional downloads or installations. Simply access the casino’s website through your mobile browser to start playing on the go.

Software Providers

VegasPlus Casino partners with leading software providers in the iGaming industry to offer players a diverse and high-quality gaming experience. These providers are known for their innovative game development, cutting-edge technology, and commitment to fair play. Let’s take a closer look at each of these operators and the contributions they make to the VegasPlus gaming platform:

• Betsoft. Renowned for its visually stunning 3D slots and immersive gameplay, Betsoft is a top-tier provider at VegasPlus Casino. Players can enjoy a wide range of Betsoft titles, including popular slots like “Mega Glam Life” and “Good Girl Bad Girl.” With engaging storylines, interactive bonus features, and the chance to win big jackpots, Betsoft games are a highlight of the VegasPlus gaming library.

• Playson. Playson is known for its diverse portfolio of video slots, featuring innovative mechanics, vibrant graphics, and rewarding bonus rounds. At VegasPlus Casino, players can discover a variety of Playson titles, ranging from classic fruit machines to themed adventures like “Book of Gold” and “Legend of Cleopatra.” With high RTP rates and mobile compatibility, Playson games offer thrilling entertainment for players of all tastes.

• Yggdrasil. Yggdrasil is a powerhouse in the iGaming industry, known for its cutting-edge technology and innovative game mechanics. Players at VegasPlus Casino can enjoy a selection of Yggdrasil’s top titles, including popular slots like “Vikings Go Berzerk” and “Valley of the Gods.” With stunning visuals, immersive soundtracks, and exciting bonus features, Yggdrasil games deliver an unforgettable gaming experience.

• Wazdan. Wazdan is celebrated for its unique gameplay features and customizable options, allowing players to tailor their gaming experience to their preferences. VegasPlus Casino offers a range of Wazdan slots, including titles like “Magic Stars” and “Larry the Leprechaun.” With innovative features like Volatility Levels and Energy Saving Mode, Wazdan games provide both excitement and flexibility for players.

• Lucky Streak and Vivo Gaming. Powering the live casino section of VegasPlus Casino, Lucky Streak and Vivo Gaming are leading providers of live dealer games. Players can enjoy a variety of live roulette, blackjack, and baccarat tables, hosted by professional dealers in real time. With HD streaming, interactive interfaces, and immersive gameplay, Lucky Streak and Vivo Gaming provide an authentic casino experience from the comfort of home.

VegasPlus Casino Trust and Security

Players can trust VegasPlus Casino due to its commitment to transparency, security, and responsible gaming practices. The casino operates under a license from the Curacao eGaming Authority (License Number: 8048/JAZ), ensuring compliance with strict regulatory standards. Additionally, VegasPlus utilizes state-of-the-art encryption technology to safeguard players’ personal and financial information.

KYC and Documents

VegasPlus Casino adheres to Know Your Customer (KYC) procedures to verify the identity of its players and prevent fraud and underage gambling. During the registration process, players may be required to provide identification documents, such as a passport or driver’s license, as well as proof of address. These measures help maintain a safe and secure gaming environment for all users.

Safe Gambling

VegasPlus Casino prioritizes the well-being of its players by promoting responsible gambling practices. The casino provides tools and resources to help players manage their gaming behavior and prevent problem gambling. These include:

1. Self-exclusion. Players can temporarily or permanently exclude themselves from the casino to take a break from gambling.
2. Deposit limits. Players can set daily, weekly, or monthly deposit limits to control their spending.
3. Time limits. Players can set session time limits to prevent excessive gambling sessions.
4. Reality checks. The casino prompts players with reminders to take breaks and review their gaming activity periodically.
5. Access to support. VegasPlus offers access to support resources and helplines for players who may be experiencing gambling-related issues.

By partnering with reputable organizations such as GamCare, Gamblers Anonymous, and Gambling Therapy, VegasPlus Casino demonstrates its commitment to promoting responsible gambling and providing support to those in need. Through these initiatives, VegasPlus strives to create a safe and enjoyable gaming environment for all players.

VegasPlus Casino Customer Support

VegasPlus Casino offers efficient and reliable customer support to assist players with any inquiries or issues they may encounter. Players can reach the support team through various channels, including email, live chat, and social media. 

Players can contact VegasPlus Casino’s customer support team via email at [email protected] for any non-urgent inquiries. For immediate assistance, the live chat feature on the website is available 24/7, allowing players to connect with a support representative in real-time. 

Additionally, players can stay updated on news and promotions by following VegasPlus on social media platforms like Facebook. While specific contact details such as address and phone number are not provided, the casino ensures prompt and professional support through its available channels.

VegasPlus Casino User Experience

VegasPlus Casino offers players a seamless and enjoyable user experience, both in terms of customer support and gameplay. The support team is readily available through multiple channels, including email and live chat, ensuring prompt assistance for any queries or concerns. Players can expect friendly and knowledgeable support representatives who are dedicated to providing top-notch service.

When it comes to playing games, VegasPlus Casino delivers a diverse and exciting gaming experience. With over 800 games from top software providers, players have access to a wide range of slots, table games, and live dealer offerings. The casino’s mobile-friendly website ensures that players can enjoy their favorite games on the go, while its secure banking options make deposits and withdrawals hassle-free.

Overall, VegasPlus Casino prioritizes user satisfaction by offering responsive customer support and a vast selection of high-quality games. Whether you’re a seasoned player or new to online gaming, VegasPlus provides a welcoming and immersive environment for all types of players.

VegasPlus Casino Review Summary

Apart from its huge wagering requirements, there are several other things which remind in memory after a decent time of play at VegasPlus Casino. Namely, the bonuses aren’t that scary: there is a special Loyalty system which includes a whole set of additional promotional features to enhance your gaming balance, so at the end of the day, if you are ready to spend time and money to understand this better, you can find some solutions how to increase your bankroll, but that’s not free money. The games are interesting and variegated in terms of their gameplay and betting mechanics, but, as usual, most of the titles in VegasPlus Casino’s gaming library are slots, with the addition of some other games as well, but not too many – fewer than a thousand altogether. All titles are from known developers, here is no worry. The thing which looks annoying in practice is the large amount of minimum withdrawal: an equivalent of 300 euros, and this demand is also far higher than average on the market. Thus, it may be inferred that VegasPlus Casino will look better for high rollers than for average lads. There is no dedicated mobile app available for download, and no phone line for customer support when not registered. It becomes better if you are a part of the casino’s multi-tiered VIP club – after reaching a certain level of Loyalty you may have a personal manager assigned for your issues.