Casoola Casino Review 2024
Casoola Casino is a gaming house with a sounding name and a positive history of relations with its customers. Speaking of whom, the casino features a perfect customer support team which deserves only compliments because of their work. As for the games – the essence – they are nice at Casoola Casino, all things are in their place so it is difficult to find any blank spots. Bonuses are not too huge, but high enough to cover your basic needs in so-called free money, The same could be said about odds and payout rates – just normal and looking okay in comparison to possible alternatives.
Pros & Cons of Casoola Casino
Casoola Casino offers a well-rounded online gambling experience, with a host of attractive features and benefits for players. However, as with any casino, there are also some potential drawbacks to consider. In this section, we’ll explore the key pros and cons of choosing Casoola Casino as your preferred online gaming destination.
- Generous welcome bonus with up to £100 match and 200 free spins
- Extensive game library with over 1,300 titles from top-tier providers
- Sleek and user-friendly website design with intuitive navigation
- Fully licensed and regulated by the UKGC and MGA
- 24/7 customer support available via live chat, email, and phone
- Optimized for seamless mobile play across iOS and Android devices
- Reliable and secure payment options, including popular e-wallets
- Withdrawal fees may apply for certain payment methods
- Some payment options are not eligible for the welcome bonus
- Limited or restricted access for players from certain countries
Who will this Casoola Casino review be useful for?
This review is a useful support tool and a source of information for people who are interested in playing at an online casino in 2024 and are thinking about choosing a potential gambling spot on their way. Casoola Casino, an example of a case study, sheds light on how fun is to play nowadays at online casinos, what are the games, odds and payout rates, how things change during this year and where one can play their favorite gambling titles.
Casoola Casino Review
Launched in 2020, this cyber-themed casino is operated by industry veteran Genesis Global Limited and aims to deliver an out-of-this-world gaming experience. So strap in and prepare for a blast off as we explore what makes Casoola truly stellar. First things first, let’s talk bonuses. Casoola’s welcome package is absolutely massive, with up to £1500 in bonus cash and 200 free spins up for grabs over your first four deposits. Deposit at least a tenner and they’ll double it, throwing in 200 spins on top. Subsequent deposits earn 50% up to £400, then 25% up to £400 twice more. Caszilla, the casino’s towering robot mascot, has his circuits set on maximum generosity here.
While the 40x wagering requirement on the bonus is pretty standard, the £5 max bet while clearing a playthrough is on the low side. But with two weeks to complete wagering and almost all games contributing, Casoola makes it as painless as possible to unlock those sweet, sweet bonus funds and free spin winnings (capped at £100). Unskippable 20 spins per day for 10 days adds a tinge of time-release tension too. Now, no deposit bonuses are about as rare as a glitch-free bot these days, and unfortunately, Casoola doesn’t buck that trend. But with such a gargantuan welcome offer, only the most entitled of bonus-hunting droids would complain about not getting a freebie on sign-up. Plus, regular reloads and other promos more than makeup for it.
What really makes Casoola’s circuits sizzle is the VIP scheme. Earn points as you play to scale the loyalty levels, unlocking enhanced bonuses, personalised service, exclusive prizes and draws, and even holiday packages. It’s a titanium-clad reward club for the casino’s high rollers and most devoted regulars. Best of all, the benefits ramp up fast, so you don’t need to be an oil tycoon to reach the upper echelons. But enough about promos, let’s get to the main event – the games! Casoola is powered by a stellar lineup of providers, from Microgaming, NetEnt, and Play’n GO to rising stars like Quickspin and Yggdrasil. With over 1300 slots, tables, and live dealer games, there’s something for every kind of player here, whether you’re a pennies-per-spin casual or a high-stakes VIP.
The slot selection in particular is out of this world. Alongside established classics like Starburst, Book of Dead, and Gonzo’s Quest, you’ll find loads of hot new games and hundreds of Megaways titles. And if you’re seeking truly astronomical wins, the jackpot section serves up the likes of Mega Moolah and Mega Fortune. Time to dream big! Table enthusiasts are equally well catered for, with over 80 live dealer tables dealing round the clock. Evolution Gaming, the undisputed kings of live casinos, provide their full suite of games, from blackjack and roulette to game shows, complete with glamorous croupiers and lavish sets. RNG tables from the likes of NetEnt ensure there’s always a seat open too.
With such a huge lineup of top-shelf games, a slick and intuitive interface is essential. Casoola delivers here, with a responsive, easy-to-navigate site bursting with vivid neon colours. The casino has a cool cyberpunk vibe without feeling cluttered or trying too hard. Rarely for an online casino, style meets substance in almost equal measure. What’s more, Casoola is fully optimised for mobile play, with virtually the entire catalog of games available on the smaller screen. No downloads are needed, just a decently modern smartphone or tablet. The site loads fast and adapts smoothly to any device, so you can spin slots on your commute or play blackjack in bed. Easy access at all times.
Variety and accessibility are further bolstered by a stellar selection of payment options, covering cards, e-wallets, prepaid vouchers, mobile billing, and rapid bank transfers. Deposits are fee-free and instant. Withdrawals mostly complete in 1-3 days with PayPal often within a few hours. The baseline £10 limits for both deposits and cashouts make Casoola accommodating for casual players and high rollers alike. The final frontier in our cosmic casino adventure is customer support – another area in which Casoola truly excels. The Galaxy brain boffins are on hand around the clock through live chat, phone, and email to keep your gaming experience free of turbulence. The FAQ is pretty comprehensive if you like to DIY also. Basically, queries get resolved at warp speed here.
Casoola Casino Overview with Key Information
Casino Name |
Casoola Casino |
Casino Type |
Online Casino |
Game Types |
Slots, Table Games, Live Casino, Jackpots |
Number of Games |
1,300+ |
Online since |
2020 |
Languages |
English, German, Finnish, Norwegian |
Owner |
Genesis Global Limited |
Licence |
Malta Gaming Authority, UK Gambling Commission |
Licence Holder |
Genesis Global Limited |
Licence Number |
MGA/B2C/314/2015 (issued on 5 August 2016), 000-045235-R-324169-008 (UK) |
Welcome Bonus |
Up to €1,500 + 200 Free Spins |
Minimum Deposit |
€10 |
Minimum Withdrawal |
€10 |
Wager |
40x |
ID Proofs on Registration |
May be required |
Deposit Methods |
Visa, Mastercard, Skrill, Neteller, ecoPayz, PayPal, Paysafecard, Trustly, MuchBetter, Jeton, MiFinity, Neosurf |
Payment Methods |
Visa, Mastercard, Skrill, Neteller, ecoPayz, PayPal, MuchBetter, Jeton, MiFinity, Neosurf, Bank Transfer |
Payout Time |
Instant – 1-5 business days |
Platform |
Instant Play, Mobile |
Software Providers |
NetEnt, Play’n GO, Microgaming, Red Tiger Gaming, Yggdrasil, Evolution Gaming, Big Time Gaming, Quickspin |
Casoola Casino Bonuses & Offers
Casoola Casino offers an impressive array of bonuses and promotions to both new and existing players. The welcome package is particularly generous, providing up to $1,500 in bonus funds plus 200 free spins. The casino also features regular reload offers, monthly prize draws for VIP members, and an exciting loyalty program.
- Welcome Bonus. Casoola’s welcome package is divided into four stages, rewarding players across their first four deposits. The first deposit bonus is a 100% match up to $300 plus 200 free spins on selected slots. The second deposit earns a 50% bonus up to $400 with code WCASOOLA2, while the third and fourth deposits each provide a 25% bonus up to $400 with codes WCASOOLA3 and WCASOOLA4 respectively.
- Sports Bonus. Currently, Casoola Casino does not offer a sportsbook or any sports-related bonuses.
- No Deposit Bonus. Casoola does not provide any no deposit bonuses at this time. New players are required to make a minimum deposit of $10 to claim the welcome offer.
- Cashback Bonus. There is no information available regarding a cashback bonus at Casoola Casino.
- Reload Bonus. Existing players at Casoola can take advantage of regular reload bonuses. For example, every Monday, players can claim a fresh deposit bonus and additional free spins.
- Crypto Bonus. Casoola Casino does not specifically advertise any bonuses for players depositing with cryptocurrencies.
- eSports Bonus. As Casoola does not currently feature an eSports section, there are no specific eSports-related bonuses available.
- Other Bonus. Casoola Casino runs various limited-time promotions throughout the year. The casino’s VIP program also offers exclusive bonuses, personalised offers, and gifts for loyal players. Additionally, the casino features monthly prize draws for VIP members, giving them the chance to win exciting rewards.
Casoola Casino Games & Slots
Casoola Casino boasts an impressive selection of over 1,300 games from some of the industry’s leading software providers, ensuring players have access to a wide variety of high-quality gaming options. The casino’s extensive library includes a diverse range of slots, table games, live dealer games, and more, catering to the preferences of all types of players. Whether you’re a fan of classic slots, modern video slots with exciting bonus features, or immersive live casino experiences, Casoola has something for everyone. The casino’s user-friendly interface makes it easy to navigate through the vast array of games, with convenient categories and a search function to help you find your favorites quickly. With new titles being added regularly, players can always look forward to fresh and exciting gaming experiences at Casoola Casino.
- Slots. Slots enthusiasts will be thrilled with Casoola Casino’s massive collection of slot games. The casino offers a diverse range of titles from renowned providers such as NetEnt, Microgaming, Play’n GO, and Quickspin, ensuring a high-quality and entertaining gaming experience. Players can choose from classic 3-reel slots, modern 5-reel video slots with immersive themes and bonus features, and even progressive jackpot slots offering life-changing prizes. Some of the most popular titles include Starburst, Book of Dead, Gonzo’s Quest, and Mega Moolah.
- Poker. Casoola Casino offers a selection of poker games, including video poker variants like Jacks or Better, Deuces Wild, and Joker Poker. These games combine the elements of traditional poker with the convenience of slot machines, allowing players to enjoy the classic card game in a fast-paced, single-player format. The casino also features live dealer poker games, such as Caribbean Stud Poker and Three Card Poker, where players can interact with real dealers and other players in real-time.
- Blackjack. Blackjack fans will find a variety of options at Casoola Casino, including classic versions of the game as well as modern variations with unique side bets and rules. Players can enjoy titles like European Blackjack, American Blackjack, and Multi-hand Blackjack, each offering a slightly different gaming experience. The casino also provides live dealer blackjack games, allowing players to enjoy the authentic casino atmosphere from the comfort of their own homes.
- Baccarat. Casoola Casino caters to baccarat enthusiasts with a selection of baccarat games, including the classic version of the game and variations like Punto Banco and Super 6. These games offer a sophisticated and exciting gaming experience, with simple rules and the potential for significant wins. Live dealer baccarat games are also available, providing players with an immersive and interactive experience that closely mimics the atmosphere of a land-based casino.
- Roulette. Roulette players will find a variety of options at Casoola Casino, including classic European and American versions of the game, as well as unique variations like French Roulette and Multi-Wheel Roulette. The casino’s roulette games feature realistic graphics and smooth gameplay, providing an enjoyable experience for both novice and experienced players. Live dealer roulette games are also available, allowing players to interact with professional dealers and other players in real-time.
- Live Dealer. Casoola Casino offers an extensive live dealer section powered by industry-leading providers such as Evolution Gaming and NetEnt Live. The live casino features a wide range of games, including Live Blackjack, Live Roulette, Live Baccarat, and Live Poker, as well as game show-style titles like Dream Catcher and Monopoly Live. These games are streamed in high-definition from state-of-the-art studios, providing players with an immersive and authentic casino experience. The professional dealers are friendly and engaging, ensuring a pleasant and enjoyable gaming session.
Casoola Casino Live
Casoola Casino offers an exceptional live casino experience, providing players with the opportunity to enjoy the thrill and excitement of a land-based casino from the comfort of their own homes. Powered by industry-leading software providers such as Evolution Gaming and NetEnt Live, the live casino section features a wide selection of games hosted by professional and friendly dealers. Players can choose from classic table games like Live Blackjack, Live Roulette, and Live Baccarat, each offering a unique and immersive gaming experience with high-quality video streaming and real-time interaction. The live casino also offers a variety of poker games, including Live Caribbean Stud Poker, Live Three Card Poker, and Live Ultimate Texas Hold’em, catering to the preferences of poker enthusiasts. In addition to traditional table games, Casoola Casino’s live section features innovative game show-style titles like Dream Catcher, Monopoly Live, and Deal or No Deal Live, which combine the elements of classic game shows with the excitement of live casino gaming. These games offer a unique and entertaining experience, with the chance to win substantial prizes. The live casino at Casoola is available 24/7, allowing players to join the action whenever they desire. The professional dealers are trained to provide a friendly and engaging gaming experience, creating a welcoming atmosphere that replicates the ambiance of a real casino. With high betting limits and a wide range of stake options, Casoola Casino’s live section caters to both casual players and high rollers alike, ensuring that everyone can enjoy the thrill of live casino gaming.
Casoola Casino Betting Section
For your more assurance, Casoola Casino does not currently offer a sports betting section. The casino’s primary focus is on providing a comprehensive selection of casino games, including slots, table games, and live dealer options. While the absence of a sports betting section may be disappointing for some players, Casoola Casino strives to offer a high-quality and entertaining gaming experience within its available categories. The casino’s user-friendly interface and impressive game library ensure that players can easily find and enjoy their preferred casino games. Although there are no separate bonuses specifically for sports betting, Casoola Casino does offer a generous welcome package and regular promotions that cater to casino game enthusiasts. Despite the lack of a sports betting section, Casoola Casino remains committed to providing a top-notch online gaming experience for its players.
Deposit and Withdrawal Methods at Casoola Casino
Casoola Casino offers a wide range of convenient and secure payment methods for both deposits and withdrawals, ensuring that players can easily manage their funds and enjoy a seamless gaming experience. The minimum deposit amount at Casoola Casino is $/€10, making it accessible for players with various budgets. Most deposit methods allow for instant transactions, so players can start enjoying their favorite games right away. The maximum deposit limits vary depending on the payment method chosen, with most options allowing for deposits up to $/€5,000 per transaction.
Deposit Methods
- Visa
- Mastercard
- Maestro
- Skrill
- Neteller
- ecoPayz
- Trustly
- PayPal
- Paysafecard
- MuchBetter
- Jeton
- MiFinity
Withdrawal Methods
- Visa
- Mastercard
- Skrill
- Neteller
- ecoPayz
- Trustly
- PayPal
- MuchBetter
- Jeton
- MiFinity
- Bank Transfer
When it comes to withdrawals, Casoola Casino processes most requests within 24 hours. Once processed, the time it takes for the funds to reach the player’s account depends on the chosen withdrawal method. E-wallets like Skrill, Neteller, and ecoPayz typically offer the fastest withdrawal times, with funds arriving almost instantly after the casino’s processing time. Card payments and bank transfers may take between 1 to 5 business days to be completed. Casoola Casino has set a minimum withdrawal amount of $/€10, making it convenient for players to cash out their winnings. The maximum withdrawal limits are as follows:
- Per transaction: $/€2,300
- Per day: $/€2,300
- Per week: $/€5,000
- Per month: $/€22,500
It’s important to note that players may be required to complete a verification process before their first withdrawal, which is a standard procedure to ensure the safety and security of player funds. This process typically involves submitting proof of identity, address, and ownership of the payment method used.
Payout Rates
Casoola Casino is committed to providing a fair and transparent gaming experience for its players. The casino works with reputable software providers known for delivering games with high payout rates and random outcomes. While the exact Return to Player (RTP) percentages may vary depending on the specific game, most online slots offered at Casoola Casino have an average RTP of around 96%. This means that, in the long run, players can expect to receive back approximately 96% of their total bets. However, it’s essential to keep in mind that RTP is a theoretical value based on long-term play and does not guarantee a specific outcome in any given gaming session.
Table games and live dealer games at Casoola Casino also offer competitive payout rates. For example, blackjack variants typically have an RTP of around 99.5% when played with optimal strategy, while roulette games generally have an RTP of around 97.3% for European Roulette and 94.7% for American Roulette. When it comes to wagering requirements, they may vary depending on the specific bonus or promotion. For instance, the welcome bonus at Casoola Casino comes with a wagering requirement of 40x the bonus amount, which is in line with industry standards. It’s crucial for players to carefully review the terms and conditions associated with any bonus or promotion to understand the specific wagering requirements and other relevant terms.
Overall, while exact payout rates and wagering requirements may vary, Casoola Casino strives to offer games with fair and competitive payout percentages, providing players with ample opportunities to enjoy their gaming experience and potentially secure winnings.
Casoola Casino Login & Registration
Signing up and playing at Casoola Casino is a simple and straightforward process. Follow the steps below to get started:
- How to register. To create an account at Casoola Casino, click on the “Sign Up” button located at the top right corner of the homepage. You will be asked to provide your email address, create a password, and choose your preferred currency. Next, fill in your personal information, including your full name, date of birth, address, and phone number. Once you have completed the registration form, click on the “Register” button to submit your information.
- How to log into your personal account. After successfully registering your account, you can log in by clicking on the “Login” button at the top right corner of the homepage. Enter the email address and password you used during registration, and click on the “Login” button to access your personal account.
- How to make a deposit. To make a deposit, navigate to the cashier section of your account and select your preferred payment method from the available options. Enter the amount you wish to deposit, following the minimum and maximum limits for your chosen method. Confirm the transaction, and the funds should be instantly credited to your casino account.
- How to withdraw money. To withdraw your winnings, go to the cashier section and select the “Withdraw” option. Choose your preferred withdrawal method and enter the amount you wish to withdraw, ensuring it meets the minimum and maximum limits. Submit your withdrawal request, and the casino will process it within 24 hours. Depending on your chosen method, the funds may take between 1 to 5 business days to reach your account.
- How to play. Once you have funded your account, you can start playing the games at Casoola Casino. Browse through the game library, which is conveniently categorized into slots, table games, live casino, and more. Click on your desired game to launch it, and follow the on-screen instructions to place your bets and play. Remember to set limits and play responsibly.
By following these simple steps, you can quickly register, deposit, and start enjoying the wide range of games available at Casoola Casino. Should you encounter any issues or have questions during the process, don’t hesitate to reach out to the casino’s customer support team for assistance.
Casoola Casino App & Mobile Accessibility
Casoola Casino offers a seamless and user-friendly mobile gaming experience for players who prefer to enjoy their favorite games on the go. The casino’s mobile version is designed to be fully responsive, adapting to various screen sizes and devices, including smartphones and tablets running on iOS and Android operating systems. The mobile site maintains the same attractive and intuitive design as its desktop counterpart, with a clean layout and easy navigation. Players can access the full range of games, promotions, and account features directly through their mobile browsers without the need to download any additional apps or software.
- Usability pros and cons. The mobile version of Casoola Casino is highly accessible and easy to use, with a well-organized interface that allows players to quickly find their preferred games and access account features. The games are optimized for mobile play, offering smooth performance and high-quality graphics. However, some players may prefer a dedicated mobile app for added convenience and faster access to their favorite games.
- How to create an account. Creating an account on the mobile version of Casoola Casino follows the same process as the desktop site. Simply click on the “Sign Up” button, fill in the required personal information, and confirm your registration. The mobile-friendly registration form ensures a quick and hassle-free sign-up process.
- Desktop interface verdict. Casoola Casino’s desktop interface is visually appealing, user-friendly, and easy to navigate. The games are well-categorized, and players can easily access promotions, account features, and customer support. The desktop version provides a comprehensive and immersive gaming experience.
- Mobile Interface verdict. The mobile interface of Casoola Casino successfully translates the desktop experience to smaller screens. The responsive design ensures that all features and functionalities are easily accessible, and the games are optimized for mobile play. The mobile version offers a convenient and enjoyable gaming experience for players on the move.
- App Preview. Currently, Casoola Casino does not offer a dedicated mobile app. However, the mobile site provides a comprehensive and user-friendly experience that closely mirrors the functionality of a native app. Players can access the mobile version directly through their web browsers, saving storage space on their devices and ensuring compatibility with a wide range of smartphones and tablets.
Software Providers
Casoola Casino partners with several leading software providers to offer a diverse and high-quality gaming experience. Here are some of the key providers featured at the casino:
- NetEnt. Known for their innovative and visually stunning games, NetEnt is one of the most respected names in the online gaming industry. They offer a wide range of slots, table games, and live casino titles, including popular hits like Starburst, Gonzo’s Quest, and Mega Fortune. NetEnt’s games are renowned for their smooth gameplay, engaging features, and impressive graphics.
- Microgaming. As one of the pioneers of online gaming software, Microgaming has been creating top-notch casino games for over two decades. Their extensive portfolio includes a vast array of slots, table games, and progressive jackpots, such as Mega Moolah, Immortal Romance, and Thunderstruck II. Microgaming is also known for their commitment to fair play and responsible gaming.
- Play’n GO. This Swedish software provider is renowned for creating innovative and entertaining slots with captivating themes and features. Some of their most popular titles include Book of Dead, Reactoonz, and Rise of Olympus. Play’n GO also offers a selection of table games and video poker, all designed with high-quality graphics and smooth gameplay.
- Evolution Gaming. Specializing in live casino games, Evolution Gaming is the industry leader in providing authentic and immersive live dealer experiences. They offer a wide range of live games, including blackjack, roulette, baccarat, and poker variants, all streamed in high definition from state-of-the-art studios. Evolution Gaming’s professional dealers and engaging gameplay make for an unparalleled live casino experience.
- Quickspin. Known for their creative and visually striking slots, Quickspin has quickly established itself as a top-tier software provider. Their games feature unique themes, engaging bonus features, and stunning graphics, as seen in popular titles like Big Bad Wolf, Sakura Fortune, and Eastern Emeralds. Quickspin’s commitment to innovation and quality has earned them a loyal following among online casino enthusiasts.
- Yggdrasil. This innovative software provider is renowned for creating visually impressive and feature-rich slots that push the boundaries of online gaming. Their portfolio includes imaginative titles like Vikings Go Berzerk, Holmes and the Stolen Stones, and Valley of the Gods. Yggdrasil’s games are characterized by their stunning graphics, immersive gameplay, and unique features, such as the Gigablox mechanic.
By partnering with these industry-leading software providers, Casoola Casino ensures that players have access to a wide variety of top-quality games that cater to different preferences and play styles.
Casoola Casino Trust and Security
Casoola Casino is committed to providing a safe, secure, and trustworthy gaming environment for its players. The casino operates under licenses from two highly respected regulatory bodies: the Malta Gaming Authority (MGA) and the United Kingdom Gambling Commission (UKGC). These licenses ensure that Casoola Casino adheres to strict standards of fairness, transparency, and player protection. The casino employs state-of-the-art security measures, including SSL encryption technology, to safeguard players’ personal and financial information. All transactions are processed through secure channels, ensuring that sensitive data remains protected at all times.
Casoola Casino also promotes responsible gambling practices and provides players with tools to help them manage their gaming habits. The casino collaborates with reputable organizations such as GamCare, BeGambleAware, and Gamblers Anonymous to provide support and resources for players who may be experiencing problem gambling.
KYC and documents
As part of its commitment to security and fairness, Casoola Casino implements a Know Your Customer (KYC) process. This process requires players to verify their identity and provide necessary documentation before making withdrawals. The KYC procedure helps prevent fraud, money laundering, and underage gambling. To complete the KYC process, players may be asked to provide proof of identity, such as a government-issued ID or passport, and proof of address, such as a recent utility bill or bank statement. The casino’s dedicated support team is available to assist players throughout the verification process, ensuring a smooth and hassle-free experience.
Safe gambling
Casoola Casino takes responsible gambling seriously and provides players with a range of tools to help them stay in control of their gaming habits. These tools include:
- Deposit limits. Players can set daily, weekly, or monthly deposit limits to manage their spending and avoid overspending.
- Time-out periods. Players can take a break from gambling for a specified period, ranging from 24 hours to 6 weeks, during which they will be unable to access their account.
- Self-exclusion. For players who feel that their gambling habits are becoming problematic, Casoola Casino offers a self-exclusion option, allowing them to exclude themselves from the casino for a period of 6 months to 5 years.
- Reality checks. Players can set up reality checks, which provide periodic reminders of their gaming session duration, helping them stay aware of the time they spend gambling.
- Access to gambling support organizations. Casoola Casino provides links to reputable gambling support organizations, such as GamCare and BeGambleAware, which offer advice, guidance, and support for players who may be experiencing problem gambling.
By prioritizing trust, security, and responsible gambling, Casoola Casino demonstrates its commitment to providing a safe and enjoyable gaming experience for all its players.
Casoola Casino Customer Support
At Casoola Casino, the customer support team is available 24/7 to assist players with any questions or issues they may have. Players can reach the support team through various channels:
- Live Chat. Casoola Casino offers a live chat function that is available to registered players. Players can access the live chat by clicking the corresponding icon on the website.
- Email. Players can also contact the support team via email at [email protected]. The support team aims to respond to email inquiries within a few hours.
- Phone. Casoola Casino provides telephone support, with a UK number (08000294558) and an international number (00356 27782825) for players to call.
The table below provides a summary of Casoola Casino’s customer support information:
Support Channel |
Details |
Address |
28, GB Buildings, Level 3, Watar Street, Ta`Xbiex, XBX 1301, Malta |
Website |
www.casoola.com |
|
UK: 08000294558; International: 00356 27782825 |
Phone |
|
Social Profiles |
Not provided |
Live Chat |
Available to registered players |
Casoola Casino’s customer support team is dedicated to ensuring players have a positive and enjoyable experience on the platform. Whether it’s assistance with deposits, withdrawals, bonuses, or any other inquiries, the support team is available to provide prompt and helpful responses.
Casoola Casino User Experience
The Casoola Casino website is designed with a bright, futuristic, and whimsical theme, featuring friendly robot mascots that guide players through the platform. The overall user experience is smooth and intuitive, making it easy for both new and experienced players to navigate the site. The game lobby is well-organized, with clear categories and filters that allow players to quickly find their preferred games. Whether you’re in the mood for the latest video slots, classic table games, or immersive live dealer experiences, Casoola Casino has a diverse selection to choose from.
When it comes to playing the games, the overall experience is enjoyable and seamless. The games load quickly, and the performance is consistent, even on mobile devices. The graphics and sound effects enhance the gaming experience, providing a visually appealing and engaging atmosphere. One of the standout features of Casoola Casino is its commitment to mobile compatibility. The website is fully optimized for both iOS and Android devices, allowing players to access the entire game library and enjoy the same level of functionality as on the desktop version. The mobile experience is smooth and responsive, making it easy to play on the go.
The casino’s customer support team is available 24/7 to assist players with any questions or concerns they may have. As mentioned in the previous section, players can reach out via live chat, email, or phone, ensuring that they receive prompt and helpful responses. Overall, the Casoola Casino user experience is highly positive, blending an attractive design, a user-friendly interface, a diverse game selection, and reliable customer support. The platform provides an engaging and enjoyable gaming experience for players of all preferences and skill levels.
Final Thoughts About Casoola Casino
What is remarkable about Casoola Casino is its attitude towards customers and the work of the support team in particular. For players, it means that there are several channels for communication, and phone support available for UK players and a special line is dedicated to non-UK customers. The casino has worked in the gaming market for almost five years and they already have a community of dedicated fans for whom the House offers a special VIP program that you can join too when matching certain conditions. High rollers can find these offers attractive since the more money you bet the closer the Loyalty ranks for you. But do not forget to opt for additional options by contacting the mentioned support team. Live Section is fine enough here, but no Sportsbook and any dedicated mobile app for download are present. Actually, they aren’t present. That’s all, other things are pretty well.
Casoola Casino Sister Sites
Casoola Casino is part of the Genesis Global Limited group, which is known for operating several high-quality online casinos. As a sister site, Casoola shares many similarities with the other casinos in the Genesis Global portfolio, including the same focus on providing an exceptional gaming experience, generous bonuses and promotions, and a commitment to player safety and security. While Casoola may have its own unique branding and features, players can expect the same level of quality and attention to detail that has made the other Genesis Global casinos so popular among online gambling enthusiasts. Whether you’re a seasoned player or new to the world of online casinos, exploring the sister sites of Casoola can be a great way to find your perfect gaming destination.
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Casoola Casino FAQs
In this section, we’ll address some of the most frequently asked questions about Casoola Casino. Whether you’re a new player or an experienced gambler, these FAQs will help you better understand the platform, its features, and policies.
Who Owns the Casoola Casino?
Casoola Casino is owned and operated by Genesis Global Limited, a well-established and reputable company in the online gambling industry. Genesis Global Limited is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority.
Is Casoola Casino Legitimate?
Casoola Casino is a fully licensed and regulated online casino, holding licenses from the UK Gambling Commission and the Malta Gaming Authority. This ensures that the casino operates in a fair and secure manner, providing a safe gaming environment for its players.
What Payment Methods are Available at Casoola Casino?
Casoola Casino accepts a wide range of payment methods, including debit cards, e-wallets (such as Skrill and Neteller), prepaid cards, and bank transfers. The minimum deposit is £10, and the withdrawal limits range from £10 to £2,300 per transaction.
How do I Claim the Casoola Casino Welcome Bonus?
To claim the Casoola Casino welcome bonus, simply make a minimum deposit of £10 or more. The bonus is automatically credited to your account, and you’ll receive a 100% match up to £100, plus 200 free spins.
What Games can I Play at Casoola Casino?
Casoola Casino offers a vast selection of games, including video slots, classic slots, table games, live casino games, and more. The game library features titles from leading software providers, such as NetEnt, Microgaming, and Evolution Gaming.
Is Casoola Casino Mobile-Friendly?
Yes, Casoola Casino is optimized for mobile play, allowing you to access the full range of games and features directly from your smartphone or tablet. There is no need to download a dedicated app, as the website is designed to be fully responsive.
How do I Contact Casoola Casino Customer Support?
Casoola Casino offers several channels for customer support, including live chat, email, and telephone. The support team is available 24/7 to assist you with any questions or issues you may have.
What is the Casoola Casino VIP Program?
Casoola Casino has a VIP program that rewards loyal players with exclusive benefits, such as a personal account manager, personalized bonuses and promotions, and even holiday packages.